Rakuten France - Attributes - Shipping

Delivery methods and costs are transmitted to Rakuten France in the product feed. This means that your products must not be in error for this data to be updated.

Delivery methods

Here are the default delivery methods authorized by Rakuten France:

• "france": normal ("normal"), tracked ("suivi") and registered ("recommandé")
• "france_drom_com": normal ("normal") and registered ("recommandé")
• "europe": normal ("normal") and registered ("recommandé")
• "world": normal ("normal") and registered ("recommandé")

If you want to use other delivery methods ("express_delivery", "kiala" and "mondial_relay"), please contact your Rakuten account manager to enable them. Then you can activate/deactivate them in your Rakuten seller account.

You can also set up custom delivery methods, which must be activated and configured first on Rakuten's side.

Shipping costs

On Rakuten France, there are different ways to set up your delivery costs:

• Shipping costs for the whole catalogue
• Shipping costs per weight
• Shipping costs per product

Please define your method with your Rakuten account manager.

Shipping costs for the whole catalogue

This way allows you to set your shipping costs as follows: fixed basic amount for the sending + amount per product bought.

Contact your Rakuten account manager to receive the grid to fill in. 

• No action has to be done in Lengow for this method.

Shipping costs per weight

This way allows you to set your shipping costs as follows: fixed basic amount for the sending + amount per product depending on its weight.

Contact your Rakuten account manager to receive the grid to fill in. 

• In Lengow, go to the "Attributes" page and fill in the "poids" field with your product weight (in gram without any point or comma).
  Each product shipping cost is then calculated by Rakuten, based on the provided weight information.

Shipping costs per product

This way allows you to set your shipping costs for each of your products. 
This method is recommended by Rakuten as it is more flexible and completely customisable in Lengow.

To activate and configure a delivery mode, a group of three attributes must be filled in in Lengow for each mode:

• authorization (ex : "europe_recommande_authorization"): this field defines whether a delivery method is enabled or disabled. Select the value "1" to enable a specific delivery method.
• leader_price (ex : "europe_recommande_leader_price"): provide your "leader" shipping costs for the corresponding delivery method. The amount must be greater than 0.  It is mandatory for this attribute to be filled in if the delivery mode is active (1), or to be empty if the delivery mode is inactive (0).
• follower_price (ex : "europe_recommande_follower_price"): provide your "follower" shipping costs for the corresponding delivery method. The amount must be greater than0.  It is mandatory for this attribute to be filled in if the delivery mode is active (1), or to be empty if the delivery mode is inactive (0).

If you have created "custom" delivery methods, you can configure the corresponding attribute groups in Lengow (e.g. "france_custom_delivery_LD1", "france_custom_delivery_etage", etc.).

Example of "normal" delivery settings for France :

In this example above:

• the "normal" delivery method for France is activated: "france_normal_authorization" = 1
• the shipping cost for a single product will be 7€: "france_normal_leader_price" = 7
• the shipping cost per extra product bought will be 1€: "france_normal_follower_price" = 1

Note: A product is "leader" by default whenever it is ordered on its own. When an order contains several products, the product can be either "leader" or "follower":
- "leader": several ordered products and this product has the highest shipping cost in the cart. This latter cost will be therefore considered for the order.
- "follower": several products have been ordered but this product does not have the highest shipping cost. Its "follower" shipping cost will be added up to the total amount of the cart shipping costs.