Spareka

2.2. Logistic class

Logistics class are to be set up in your Spareka back-office (see image below). In Lengow, enter the code corresponding to the logistics class ("logisticClass" field) you wish to apply to the product.

2.3. leadtimeToShip

It corresponds to the time (in days) necessary to prepare an order.

Lead time to ship can be useful for built-on-demand products which need to be built, prepared, and packaged before they are sent. In this case you can specify a lead time to ship of five days for example, so that the customer knows that it will take five days before you ship the order.

3. Variation values

Spareka doesn't manage products variations and will create a separate product page for each product variation from your products catalogue.

For instance, there will be different product pages for a spare part available in different colors on the channel:
- One product sheet for the product X in black
- One product sheet for the product X in grey
- One product sheet for the product X in red
- One product sheet for the product X in blue

4. OFFER_SKU, brand, reference, type

Once an offer is created with a specific OFFER_SKU and a sparePart[brand]/sparePart[reference]/sparePart[type] combo (which identify the product/spare part at Spareka), it will be impossible to send this same OFFER_SKU on another product/spare part later.

Please avoid modifying these three attributes: sparePart[brand]/sparePart[reference]/sparePart[type] after creating an offer on the corresponding product, since it would lead to the error: "offer is already linked to another Spare Part".

Manage your Exclusions

Follow the usual instructions for exclusions for this channel:

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to the channel.

Here are the "API ID" fields to be completed: 

• API Key
• Secret key

Launch the channel catalogue

• Product Feed: enables the integration and creation of products.

It is sent to the channel once a day and it is managed manually by Spareka. Therefore products are not immediately displayed online.  
Spareka imports images asynchronously. Therefore images may be updated online later than other products data.

Spare parts (=products) creation is allowed for some merchants only.These rights are managed by Spareka. Contact your Spareka account manager if needed.  

• Offer Feed: enables the update of prices, stock, etc.

It is sent to the channel every hour.

Spareka processes the catalogue in two stages: "normalisation" (checking the feed format) and "error report generation" (checking the values within the feed).
Errors encountered in the second step will be transmitted to Lengow only if the first step is validated by Spareka.

Read Channels reports

Read product and offer Channels reports to check that your products are properly configured, either at product creation level (product feed) or updates (offer feed). These reports list only items which were rejected by the channel.

Product and offer Channels reports are available and downloadable in Lengow: "Channel" tab > select "name of the channel" > click on "Activity".

Edit a product file

Check our usual guidelines to edit your data.

• Edit "product data" Spare parts (=products) modification is allowed for some merchants only.These rights are managed by Spareka. Contact your Spareka account manager if needed.  
• Edit "offer data" : Data is automatically updated as soon as the offer feed is sent out(the frequency is indicated at the "Launch the channel catalogue" step).

Unpublish/Delete an offer

• To stop advertising an offer on the channel, read our recommendations. To deactivate your offer from one Spareka website only, do not send a price for this website.
• To delete an offer, fill in the "active" attribute with the value "false". 

Manage your orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves orders placed on Spareka's website every 15 minutes on one day, and once a day on the last 5 days. 

2. Order processing

Orders go through various statuses in Lengow while being processed.

3.Orders Statuses

Here are the statuses you can find on your orders with this channel:

✅ Lengow status "new" corresponds to the following channel status:

" WAITING_CAPTURE "

Possible action on "new" order: capture.

✅ Lengow status "waiting_acceptance" corresponds to the following channel status:

"WAITING_ACCEPTANCE"

Possible action on "new" order: accept (specify the order_id) or refuse (specify the order_id and the reason code).

✅ Lengow status "waiting_shipment" corresponds to the following channel statuses:

"TO_PREPARE"

Possible action on "waiting_shipment" order: ship, cancel

• To ship a global shipping, order_id has to be filled in. carrier_code, carrier_name, tracking_number, tracking_url may be filled in.
  
• To ship a partial shipping, order_id, offer_sku or order_line_id and associated quantity has to be filled in. carrier_code, carrier_name, tracking_number, tracking_url may be filled in.

• For a global cancellation, order_id and reason_code have to be filled in.
• For a partial cancellation order_id, reason_code, offer_sku or order_line_id and associated quantity has to be filled in.

✅ Lengow status "shipped" corresponds to the following channel status:

"SHIPPED"

Possible action on "shipped" order: refund

• For a global refund, reason_code has to be specified.
• For a partial refund, order_id, reason_code, offer_sku or order_line_id and associated amount has to be filled in.

✅ Lengow status "canceled" corresponds to the following channel statuses:

"CANCELED"

No action possible on canceled orders.

✅ Lengow status "refused" corresponds to the following channel statuses:

"REFUSED"

No action possible on refused orders.

✅ Lengow status "refunded" corresponds to the following channel statuses:

"CLOSED"

No action possible on closed orders.

Contact Channel

mathieu@spareka.com