You can manage your orders in the Lengow platform.
Order retrieval
Lengow retrieves orders placed on the channel website every 15 minutes.
If you have several bol.com channels for multiple countries based on a single bol.com shop, avoid duplicate orders by deactivating order retrieval for all but one bol.com channel.
Order processing
Orders go through various statuses in Lengow while being processed:
Here is the list of statuses corresponding to orders statuses in Lengow:
New orders are automatically accepted by bol.com.Therefore, bol.com orders appear directly in the "Waiting_shipment" status on Lengow.
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Waiting_shipment. The order has been accepted and is awaiting for shipment. Here is what you can do at this stage:
- Confirm order shipment. Specify the tracking number to ship the order.
- Refuse the order.
- Shipped. The order has been shipped. At this stage, you cannot carry out any action.
- Cancelled. the order has been cancelled. At this stage, you cannot carry out any action.