You can manage your orders in the Lengow platform.
Order retrieval
Lengow retrieves new or modified orders on the channel's website:
- Every 15 minutes
- Once a day, for new orders made or amended in the last 3 days
Order processing
Orders go through various statuses in Lengow while being processed
Orders statuses
-
Waiting for acceptance: the order is awaiting acceptance. Here is what you can do at this stage:
- Accept the order.
- Refuse the order.
- Accepted: the order is accepted. No action possible at this stage.
-
Waiting for shipment: the order is awaiting shipment. Here is what you can do at this stage:
- Confirm the order shipment. You must choose the "carrier" in the provided carrier list to confirm the shipment.
Choose "Other" and indicate a "carrier_name" AND the "tracking_url" if your carrier does not appear in the available carrier list.
- Confirm the order shipment. You must choose the "carrier" in the provided carrier list to confirm the shipment.
-
Shipped: the order has been shipped. Fulfillment orders are received at this status by Lengow. Here is what you can do at this stage:
- Refund the order. When refunding an order, the fields "refund_reason" and "refund _shipping_fees" are mandatory.
- Refunding: the refund is being processed by ManoMano. No action possible at this stage
- Cancelled: the order is cancelled. No action possible at this stage.
- Refunded: the order is refunded. No action possible at this stage.
Orders with the fulfillment program
If you import these orders into your back-office :
-
using Lengow API: the information can be retrieved through the node "is_delivered_by_marketplace"
-
using one of Lengow's Plugins, into the orders import settings
-
Prestashop, Magento 1, Magento 2 and Shopware : Activate the option to import the orders shipped by marketplaces.
-
Woocommerce: it is not possible to import the orders shipped by marketplaces.
-
Invoice management
Answers to invoice requests stand among subjects taken into account for your ManoMano satisfaction rate as a merchant.
ManoMano allows you with three options to download invoice:
For information and details about these dowloading invoice options, please contact ManoMano.