Zalando - Orders management

You can manage your orders in the Lengow platform.

Order retrieval

Lengow retrieves orders placed on Zalando hourly.  

 To make sure Lengow can retrieve your orders and update your data, set the App Permissions in Zdirect to "Read All" and "Write All" for the Orders API and the Products API (see screenshot below).

Order processing

Orders go through various statuses in Lengow while being processed.

Zalando order statuses

Orders go through various statuses in Lengow while being processed. 

For Zalando, here are the Lengow statuses you can find on your orders: 
  

✅ "new" corresponding to the Zalando statuses:

• "initial" 
• "New" 
• "NEW"

Zalando is in charge of approving the order at this stage, not the merchant.

✅ "waiting_acceptance" corresponding to the Zalando statuses:

• "approved" 
• "Approved"

The order is awaiting acceptance, you need to accept it. 

✅ "waiting_shipment" corresponding to the Zalando status:

• "exported"

Possible actions on "waiting_shipment" order:
- cancel
- ship. Ship action requires "carrier" and "tracking_number" to be specified.
It is strongly recommended to add the "return_tracking_number" at this status (read below). The "line" may be specified.

✅ "shipped" corresponding to the Zalando statuses:  

• "fulfilled" 
• "SHIPPED"

Possible actions on "shipped" order:
- refund. Refund action requires "refund_reason" to be specified. Do not enter a "refund_quantity" (number of products to refund) if the whole order is being reimbursed.
Wait until you receive the product to perform the refund action. Lengow then informs Zalando that the product has been returned and the customer will be refunded.

 ✅ "refunded" corresponding to the Zalando statuses:

• "refunded" 
• "returned"
• "RETURNED"