You can manage your orders in the Lengow platform.
Order retrieval frequency
Lengow retrieves new or modified orders on the channel's website:
- Every 15 minutes
-
Once a day, for new orders made or amended in the last 2 days
Please note that we only provide support for Cdiscount orders, and not for orders from other Octopia partners.
Order processing
Orders go through various statuses in Lengow while being processed.
Lengow statuses correspond to the following Cdiscount orders statuses.
For each Lengow status, the possible actions are listed below.
| Lengow Status | Cdiscount Status | Possible Actions at this status |
|---|---|---|
| "new" | "Processing" | ❌ No action available |
| "waiting_acceptance" | "WaitingAcceptance" | - "Accept" / "Refuse" |
| "accepted" | "Accepted" | - "refund" action requires: • "reason" (must be one of the valid channel-accepted values) • Optional: Refund shipping fees (boolean) • No partial amount or line-level refund |
| "waiting_shipment" | "InPreparation" | - "ship" action requires: • "tracking_number" • "carrier" (name of supported carrier only) • Optional: "tracking_url" - "refund" action requires: • "refund_reason" (must be one of the valid channel-accepted values) • Optional: Refund shipping fees (boolean) • No partial amount or line-level refund |
| "shipped" | "Shipped" "Delivered" |
- "refund" action requires: • "refund_reason" (must be one of the valid channel-accepted values) • Optional: Refund shipping fees (boolean) • No partial amount or line-level refund |
| "canceled" | "Refused" "Rejected" |
❌ No action available Cancel must be managed manually |
| "refunded" | "Cancelled" | ❌ No action available |
-
To cancel an order before it ships, you should use the "Refuse" action when the order status is "Waiting Acceptance".
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If the order is already accepted, waiting to ship, or shipped, you need to use the "Refund" action to handle cancellations or returns.
-
For the "refund" action, called "cancellation" on Octopia), the possible values of the "reason" depend on the order status.
Ship by Marketplace / Fulfillment
The orders from the Fulfillment program of Cdiscount are sent to Lengow directly with the status "Shipped".
If you import these orders into your back-office :
- using Lengow API: the information can be retrieved:
- through the node "is_delivered_by_marketplace"
- in the <ModGesLog> field: "MKPFBC" value for internal Cdiscount fulfillment, and "EXTFBC" value for external fulfillment.
- using one of Lengow's Plugins, into the orders import settings
- Prestashop, Magento 1, Magento 2 and Shopware : Activate the option to import the orders shipped by marketplaces.
- Woocommerce: it is not possible to import the orders shipped by marketplaces.