🔧 tiktok - Error : Unexpected error for 'responsible_person.name_01' transformation: expected string or bytes-like object

Error message

Unexpected error for "responsible_person.name_01" transformation: expected string or bytes-like object

What does this error mean?

This error occurs because mandatory compliance contact details are either missing from your feed or do not follow the strict formatting required by the TikTok API.

How to solve it

To resolve this issue, you must provide the missing details and ensure the phone numbers are formatted correctly. Follow these steps:

1. Format phone numbers: Go to your Attributes Mapping and check the "responsible_person.phone_number_01" and "manufacturer.phone_number" attributes. They must be formatted with the country code and a space, like this: +XX XXXXXXXXXX (e.g., +33 612345678).

2. Provide the email address: Ensure the "manufacturer.email" attribute is populated with a valid email address.

3. Resynchronize your feed: Once the contact details are corrected, perform a manual full push to send the updated data to TikTok.