🔧 Amazon - Error : 100907 Vos autorisations d'accès doivent être mises à jour. Vérifiez les paramètres de votre navigateur et réessayez. (Attributes: "compliance_media")

Error message

100907 Vos autorisations d'accès doivent être mises à jour. Vérifiez les paramètres de votre navigateur et réessayez. (Attributes: "compliance_media")

Translation

100907 Your access permissions need to be updated. Please check your browser settings and try again. (Attributes: "compliance_media")

What does this error mean?

Amazon cannot access the compliance media file because the URL provided is inaccessible, expired, or restricted.

How to solve this error

You can resolve this issue using either of the following methods:

Option 1: Update the attribute in Lengow

• Ensure the URL mapped to the "compliance_media" attribute in Lengow is valid and publicly accessible (without requiring authentication or login credentials).
• Update your mapping with a direct, valid link to the document and re-sync your catalogue to Amazon.

Option 2: Re-upload manually in Amazon Seller Central

• Access the Compliance tab for the specific SKU in Amazon Seller Central.
• Re-upload the compliance document manually.