Harvey Nichols

Add a channel catalogue

Add a Harvey Nichols channel catalogue in your Lengow account.

We recommend defining a Segment within your product catalogue to only configure and send the products you want to publish on this channel.

map Categories

map your categories with Harvey Nichols's through "Categories mapping".

Complete Attributes mapping

map your products catalogue fields with the fields requested by the channel, based on field definition. If necessary, enter hard values, use functions and/or adapt the values by creating rules. For fields with valid values, select the suggested value or map with your products catalogue values.
If a value is missing in the drop-down menu, please contact your Harvey Nichols account manager and ask for the creation of the concerned value.

Some fields are mandatory and must be completed for your products to be created or updated. Other fields are optional but Harvey Nichols recommends you fill them in to improve your products visibility.

Some special features for Harvey Nichols:

1. Set up your special offers/sales

To set up special offers and/or sales, fill in the following fields:

• price: strikethrough price of your product (original price). If your product is not discounted, this field must be filled in with your usual selling price.
• discount-price: discounted price of your product.
• discount-start-date (optional for promotion / required for the sales period): the date on which your promotion/sale begins. If you fill in this field and the "discount_price" field, the promotion will only begin on the date provided. Format: yyyy-mm-dd
• discount-end-date (optional for promotion / required for the sales period): the date on which your promotion/sale ends. If you fill in this field and the "discount_price" field, the promotion will stop on the date provided. Format: yyyy-mm-dd

Sales: Harvey Nichols is asking to receive your sales offers before the event starts. To know the deadline, please contact your Harvey Nichols account manager.

2. Delivery method and costs

Harvey Nichols offers free shipping costs for all products on their website.

Note : You can include your shipping cost within your price product if you don't want to ship your products for free.

3. Variation values

Harvey Nichols accepts colour and/or size product variations.

To manage your variations, fill in the following fields:

• style-ref: parent identifier (a common identifier for all the variations of a product). This field must be empty if your product does not have variations.
• colour-code and colour: product colour. This data is mandatory for all products.
• size: product size. This data is mandatory if the product is available in different sizes.

Manage your Exclusions

Follow the usual instructions for exclusions for this channel:

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to the channel.

Mirakl_storeid : Enter here your Mirakl store identifier

More about Mirakl Authentification System

Launch the channel catalogue

• Before sending your optimised catalogue to Harvey Nichols:
  • Check that your Harvey Nichols online store has been created and opened.
  • Check that there are no rules created in your back office Harvey Nichols.

• Send your product catalogue to Harvey Nichols

Two distinct feeds are sent to the channel through API:

• Product Feed: enables the integration and creation of products. It is sent to the channel once a day. If your products are free from errors, they will be created on the channel and will appear online within 48 hours, after the offer feed has been sent.
• Offer Feed: enables the update of prices, stock, etc. It is sent to the channel every hours. When the channel receives the offer feed, data is updated almost immediately on the channel website.

Read Channels reports

Read product and offer Channels reports to check that your products are properly configured, either at product creation level (product feed) or updates (offer feed). These reports list only items which were rejected by Harvey Nichols. For each product in error, Harvey Nichols specifies the reason for the rejection.

Product and offer Channels reports are available and downloadable from:

• Lengow: "Channel" tab > select "Harvey Nichols" > "Activity"

• Your Harvey Nichols Mirakl back office:
  • Products feed report: "My Inventory" > "Import From File" > "Track product imports"
  • Offers feed report : "My Inventory" > "Import From File" > "Track offer imports"

Edit a product file

• Edit "product data"

Contact your Harvey Nichols account manager to edit this data.

• Edit "offer data"

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

• To stop advertising an offer on Harvey Nichols, read our recommendations.
• To delete an offer from your Harvey Nichols Mirakl back office, set the quantity of the product at 0 (zero) in the "Attributes mapping" area.

Manage your Harvey Nichols orders

You can manage your orders in the Lengow platform.

1. Order retrieval

Lengow retrieves new or modified orders on the channel's website:

• Every 15 minutes
• Once a day, for new orders made or amended in the last 5 days 

2. Order processing

Orders go through various statuses in Lengow while being processed:

Contact Harvey Nichols

• Ignacio Gonzalez  Ignacio.Gonzalez@ harveynichols.com  => Menswear, Kidswear and Homeware
• MarketplaceOnboard@ harveynichols.com  => Integration questions on product/offer processes for sellers signed with Harvey Nichols