💡 I mapped the attribute: why is there an error related to it on the channel report?

If there are errors on the Channel report, the impacted products might not be published/updated.

According to the Channel report below, the error refers to the attribute "brand": 

2023-03-17_08h43_08.png

Nevertheless, this attribute is mapped:

2023-03-17_08h24_19.png

When errors are related to mapped attributes, please perform the following checks in order to ensure the mapping is correct:

1 - Check the Feed Preview

On the Channel report, you have access to the IDs of the impacted products:

2023-03-17_08h45_43.png

If you search for the IDs on the feed preview and find out that the attribute is empty, it is the first indicator that the mapping might be incorrect:

2023-03-17_08h40_27.png

2 - Check Your Data on the Catalogue Preview

If the attribute is empty on the feed preview, check if the catalogue field used to map the attribute has values:

2023-03-17_08h23_41.png

2023-03-17_08h53_51.png

If you notice that the field used for the mapping is empty on your catalogue, you will need to add the data, since it is from your catalogue that Lengow retrieves the information to send it to the marketplace.

3 - Adding Data on the Catalogue

You have two options:

  1. Use an additional source.
  2. Modify the source file.
-

Articles in this section

See more
News, Services & Incident reports
Discover updates, webinars, and expert services to help you get the most from Lengow