In this section, you will find two tabs:

• "Overview": View orders imported from your Lengow account.
• "Order parameters": Configure all import settings for your Lengow orders.

Orders management

Marketplace order lifecycle updates (status changes) can be managed directly from the "Orders" tab in your PrestaShop back office (left-hand menu).
For every order imported from Lengow, a dedicated Lengow block displays comprehensive order details and offers the following actions:

• Re-import the order: Recreates a new order in PrestaShop and flags the current one with a Lengow technical error. This avoids reducing your stock levels a second time.
• Resend the action: Resends the status update action to Lengow. This is useful for resolving an action error (for instance, if parcel tracking information was initially missing and has now been provided).
• Re-synchronise the order: Re-establishes the mapping between the PrestaShop order ID and the Lengow order ID. An automated synchronisation job runs every 5 minutes.
• Refund the order: You can refund an order directly from PrestaShop and select the refund reason. The action is sent to Lengow, then transmitted to the marketplace (subject to marketplace compatibility). See: How to refund orders directly from PrestaShop.

Within the plugin overview, you can track the lifecycle of your marketplace orders:

• Verify whether an order has been successfully imported into PrestaShop.
• Monitor current order statuses (in progress and closed).

If an order fails to import into PrestaShop, it will be marked as "Not imported". Hover over this message to view the technical error preventing import. Once the issue has been resolved, click on "Not imported" to re-import the order.

If you set an order status to "Shipped" in PrestaShop but an error prevents the marketplace from updating (e.g. missing tracking number or carrier mapping), a "Not shipped" alert will appear. Resolve the issue and click on "Not shipped" to resend the shipping action.

When integrating a new marketplace into Lengow, remember to configure carrier mapping between your PrestaShop carriers and the designated marketplace carriers.