PrestaShop - Manage your orders

= Click on "Orders" "Settings" tab.

In this section, you'll find two tabs:

  • "Overview": Here you can view orders from your Lengow account.
  • "Order parameters": All import parameters from Lengow orders


  • Orders are imported at "Waiting_shipment", "Shipped", "Closed", "Partially_refund" statuses.
  • As the import of order in the Lengow plugin causes a decrement of the stock on the product ordered, no import is made at the status "canceled" and "refunded".
  • Once the order is imported, it will no longer be synchronized with the plugin.

Orders management

Marketplace orders (status change) can be managed from the "Orders" tab in your PrestaShop (menu on the left).
For each of your orders from Lengow, you will find a new Lengow block with all the order information and the following actions:

  • Re-import the order: recreate a new order and pass the current order through a Lengow technical error, but it's not worth further reducing stock.
  • Resend the action: This allows you to resend the action to change the status of the order to Lengow. (Ideal for correcting an order import error, for example if you have just entered the parcel tracking which had been forgotten).
  • Re-synchronise the order: This allows you to remake the mapping between Prestashop's order ID and the order ID in Lengow.

In the plugin, you will find marketplace orders. You can see:

  • if the order has been correctly imported in PrestaShop
  • your orders current status (in progress and closed)

If an order is not correctly imported in PrestaShop, it will appear as "Not imported". Mouse over this message to know what is preventing import. Correct the bug and click on "Not imported" to re-import the order.

If you change an order status into "Shipped" in PrestaShop, while an error prevents the marketplace from switching the status into "Shipped" (e.g. because tracking number is missing), a "Not shipped" message will appear. Correct the bug and click on "Not shipped" to re-import the order.

If you add a new marketplace into Lengow, consider making the new mapping between your PrestaShop's carriers and the carriers of this marketplace.


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