Easily find your way to set up your Amazon Shipping services using Lengow.
Shipping method
- Shipping template
You have to configure your shipping fees in your Amazon Seller Central account, including the Free Shipping option.
Once your shipping template is created in your Amazon Seller, enter its ID in the "merchant_shipping_group..value" attribute in Lengow. Follow our instructions in this FAQ article.
Note: It is not possible to submit a fixed amount for shipping fees directly in the Amazon feed.
If needed, you can use functions and/or create rules on Lengow to add your shipping fees to your Amazon selling prices.
- Dimensions and weight
In Lengow, you have to indicate the dimensions and weight of your products and their package, as Amazon requires this information.
Fill in the following mandatory attributes:
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- "item_weight..value": product weight.
- "item_weight..unit": product weight unit of measure.
- "item_package_dimensions..length.value": package length.
- "item_package_dimensions..length.unit": package length unit of measure.
- "item_package_dimensions..width.value": package width.
- "item_package_dimensions..width.unit": package width unit of measure.
- "item_package_dimensions..height.value": package height.
- "item_package_dimensions..height.unit": package height unit of measure.
- "item_package_weight..value": package weight.
- "item_package_weight..unit": package weight unit of measure.
Amazon Fulfillment Service (FBA)
1. FBA settings in Lengow
To indicate that your products are shipped by Amazon (FBA program), use the following attributes:
- "fulfillment_availability..fulfillment_channel_code": select the appropriate fulfillment center for your FBA products (ex: "AMAZON_EU" for Europe). Select "DEFAULT" for your merchant-fulfilled products.
- "fulfillment_availability..quantity": this attribute should be empty for FBA products as Amazon handles shipments; they do not wish to receive stock for FBA products.
Tip: If only some products in your catalogue are part of Amazon's FBA program, we recommend that you set up an automatic rule to apply these settings to your FBA products only.
2. Orders with the FBA program
The orders from the FBA program are sent to Lengow directly with the status "Shipped".
If you import these orders into your back-office :
- using Lengow API: the information can be retrieved through the node "is_delivered_by_marketplace"
- using one of Lengow's Plugins, into the orders import settings
- Activate the option to import the orders shipped by marketplaces.
- Shopify: No action is required on your part. Orders go directly back to your Shopify backoffice with the status "fulfilled" and don't decrease stocks. Look for the custom field "shipped by marketplace" and the value "yes" or "no" in your logs.
Since 2019, as part of data protection, Amazon does NOT provide the buyer's name and postal address for Fulfilment By Amazon (FBA) orders in the United States.
Information remains available in your Seller Central account for a period of time. Please contact Amazon at any time to retrieve this data.
Amazon Prime Service
This option offers Amazon customers many benefits, especially in terms of speed of delivery.
1. Activate Amazon Prime Service
To enable the Amazon Prime option for your products delivery follow these steps:
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Step 1: Set up shipping parameters of the Prime service Shipped by the seller
A new shipping method will be created in your Seller Central account
- Step 2: In Lengow, in the "merchant_shipping_group..value" field, enter the shipping template ID corresponding to your Amazon Prime template in your Seller Central account. Follow our instructions to find this ID.
2. Amazon Prime delivery labels (M.S.S)
To buy your Amazon Prime shipping labels on Amazon you must initially take the following actions in your Seller Central
- Accept delivery methods
- Enable "Shipped by Seller" API access
Then, you can perform the following actions via the Lengow orders API.
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Step 1: Call the available delivery methods on an order via the action "set_eligible_shipping_methods" when your Prime order is awaiting shipment.
- Step 2: Save the settings "shipping_service_offer_id" and " shipping_service_id " on the delivery label you want to buy.
Note: If you already know the parameters "shipping_service_offer_id" and "shipping_service_id" of the label you want to buy, it is not necessary to make this call.
- Step 3: Buy the delivery label. Call the "buy_shipment_label" corresponding to the delivery method selected in the previous step.
This call will return the delivery label in the "documents" parameter of the Lengow Orders API as a URL.
There is no need to do the "ship" action because the order will automatically be set as "shipped" by Amazon following the buy_shipment_label action.
Contact our Support team for more details on the overall purchase of delivery labels procedure. We also advise you to read the Lengow technical documentation on the subject.
- Pay attention to the status of the order. Wait until the order is fully integrated into Lengow before launching your actions. Then check the call log 15 min later to get the shipping_service_id
- This feature is not integrated in our plugins (Prestashop, Magento, Shopify, Shopware, Woocommerce)