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Register as a professional seller to sell your products on eBay.

To distribute your products on eBay, check that your products catalogue contains the data normally required.

Note: you don't have these values in your products catalogue? Contact the Lengow Support Team to find an alternative.

Depending on countries and if you do not have an eBay Pro Store, please note that sending your products for creation may incur integration costs from eBay. If needed, please refer to the contract you have concluded with the marketplace.

We recommend you to regularly read the following eBay documentation:

Add a channel catalogue

Add an eBay channel catalogue in your Lengow account.

Note: if you wish to sell your products in a country which is not available in Lengow, please contact our Support Team.

Connect your Lengow account to your eBay Pro Store

You must authorize Lengow to connect to your eBay Pro Store account before starting setup.

Click on the "Connect to" button - you will be redirected to eBay. Log in to your seller account and click on "I accept" to connect Lengow to eBay.

Once the authentication process is confirmed, you can start setting up eBay.

Keep your Ebay history

Lengow recommends to keep selling history on products when updated.

Keeping your selling history intact is very important. This history will give your listing priority when buyers are searching through eBay. 

  • Activate the option "Out Of Stock" from your eBay Account > site preferences

Lengow uses the InventoryTrackingMethod, so existing products must have been created using the same method to be updated by Lengow - you can confirm this by contacting eBay.

In concrete terms, when a product has 0 stock in Lengow :
> If the option is activated, then Lengow will keep the stock information at 0 and send this information to eBay. The product will then remain available in your eBay back office. *
 
> If the option is deactivated, as soon as the stock is set to 0 on your feed in Lengow, Lengow will start deleting the product on eBay.

Please note that Lengow cannot guarantee that selling history will be preserved if your products have been created on eBay "MIP" (Merchant Integration Platform).  

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Parts compatibility Listings

Parts compatibility is a way for sellers to list parts that fit a variety of vehicles. 

It's also a way for buyers to find parts that fit their vehicles. 
When you activate this service in Lengow > eBay feed > Settings, the "kTypes" attribute is made available in the structure and must be completed with compatible vehicle code.
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EAN Matching

eBay doesn't allow EAN Matching.

It mean that you cannot link and update through Lengow your products with existing eBay ads via their EAN code.

You must complete all attributes requested in Lengow to create new ads on eBay.

Then, updates will automatically be sent for your products ads.

Connect your Lengow account to your eBay Pro Store

You must authorize Lengow to connect to your eBay Pro Store account before starting setup.

Click on the "Connect to" button - you will be redirected to eBay. Log in to your seller account and click on "I accept" to connect Lengow to eBay.

Once the authentication process is confirmed, you can start setting up eBay.

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Match Categories

Match your categories with eBay's using "Categories Matching".

There are two Categories Matchings for eBay:

  • Capture_d_e_cran_2018-11-06_a__15.12.52.pngThesaurus 1 (mandatory): to match your categories with eBay's and classify your products.
  • Capture_d_e_cran_2018-11-06_a__15.13.09.pngThesaurus 2 (optional): to match your catalogue categories with categories you created in your eBay seller store.

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Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on fields definitions. If necessary, enter hard values, use functions and/or adapt the values by creating rules.
For fields with valid values, select the suggested value or match with your products catalogue values.

Some fields are mandatory and must be completed for your products to be distributed. Other fields are optional but eBay recommends you to fill them in to improve your products visibility.

If a value is missing in the drop-down menu, please contact your channel account manager and ask for the creation of the concerned value.

Some fields are mandatory and must be completed for your products to be created or updated. Other fields are optional but the channel recommends you fill them in to improve your products visibility.

To improve the visibility of your products in the search results on eBay, it is essential to create detailed product sheets by completing the "Item Specifics". 
  
eBay FR - Mandatory item specifications have come into effect on February 22, 2021 for all new and existing product listings in the categories

You are no longer able to publish new product sheets or modify existing product sheets in these categories. 
We encourage you to update your product listings from your Matching Attributes page in Lengow. More information with your eBay account manager.

Another documentation have been issued for eBay US, CA here but regarding other categories changes. 

1. Set up your special offers/sales

If you manage your promotions through the eBay "Promotion Manager" tool complete the attribute below in Lengow:

  • "isonpromotion": accepted value TRUE or FALSE.

If only some products are on sale, consider setting a condition on the attribute to not impact the other products with the value TRUE.

Lengow will not overwrite the prices of products that have the mention "TRUE" on the attribute "isonpromotion".

2. Delivery method and costs

You may fill in up to 9 delivery methods for eBay:

  • 4 domestic delivery methods
  • 5 international delivery methods

To set up domestic shipping, please fill in the following fields:

  • DispatchTimeMax
  • ShipToLocations
  • ShippingService
  • ShippingServiceCost
  • ShippingServiceAdditionalCost

You can offer free shipping for the first delivery cost only ("ShippingServiceCost1" attribute). Your product will be refused if you offer a second free shipping.

To set up international shipping, fill in the following fields:

 

  • DispatchTimeMax
  • InternationalShipToLocation
  • InternationalShippingService
  • InternationalShippingServiceCost
  • InternationalShippingServiceAdditionalCost

Need to exclude a region or country from the location you selected in Lengow? You can do so in your eBay backoffice.  

3. Payment method

You can now decide to manage your method payment directly from eBay backoffice. 

In this case, please let the "PaymentMethod" attribute empty in Lengow.
 
If the payment method is activated in your eBay backoffice and if you've also completed the " PaymentMethod " field in Lengow, eBay won't take the value sent through Lengow into account.  
If you don't manage your method payment from eBay backoffice, the "PaymentMethod" attribute remains mandatory.

4. Variation values

eBay accepts variation settings in several categories. To manage your variations, fill in the following attributes:

  • parent_id: parent identifier (a common identifier for all the variations of a product). This field must be empty if your product does not have variations.
     
  • Declinaison_name and Declinaison_value: 
    Besides the "mandatory" attributes (Attr_XXX) located in your categories, use these attributes to send your variations to eBay and create a drop-down menu on the product listing:
    • Declinaison_name: Specify the name of the variation attribute that you want to create on eBay (example: "Dominant color").
    • Declinaison_value: Fill in the declination value by matching a field of your source catalogue (example: $COLOR$) or add a rule.
      You can create up to 5 custom variation attributes by category. 

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It is NOT recommended to send the same variation titles as the attributes already displayed in your eBay channel. 

Example: If a size attribute (ATTR_size) already exists for the category, and you want to set a size variation on your product listing, name your variation "Sizes" or "Available sizes" - but NOT "size".

Note that the existing attributes (ATTR_) in categories are mainly used by eBay to create search filters (and thus to bring the buyer more easily on your product sheets)

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For parent products, make sure you do NOT leave these fields empty:

  • EAN: enter "does not apply" for eBay UK/US, or its equivalent depending on the language (FR: "non applicable" / ES: "no aplicable" / DE: "nicht zutreffend" - see the full list here). 
  • Price: price of the item, if possible the lowest among the variation.
  • Quantity: stock available, if possible the sum for the whole variation.

Images and Variations  

E.g.: You are selling tee-shirts on eBay. These tee-shirts have colour and size variations.

Make sure that the variation type you fill in at first is the colour ("Declinaison_name_1" and all three associated fields).

If images from several variations are sent to eBay, only images from the first variation (values entered in "Declinaison_name") will be sent. Therefore other images won't be sent.

Regarding ads which include variations on eBay, it is impossible to change their duration, category, title or format if an item has already been sold.

In this case, send a "Delete" for the ad and publish it again, so that changes will be taken into account.

For more details read the eBay documentation.

5. Products identifiers

To display your products on the marketplace, eBay defined specific products types for which one the following identifiers is mandatory:

  • EAN
  • UPC
  • ISBN
  • MPN

Brand and/or manufacturer number (MPN) may be mandatory, depending on product category. For more information, please read the dedicated eBay documentation.

Note: this requirement already applies to the following countries: UK, US and DE and has been applied since February, 2016 to FR, IT and ES.

If you have some products which do not have a EAN/GTIN identifier, provide one of the following values in the "EAN" field, depending on country:

  • US: does not apply
  • Canada: does not apply
  • UK: does not apply
  • Germany: nicht zutreffend
  • Australia: does not apply
  • France: non applicable
  • eBayMotors: does not apply
  • Italy: non applicabile
  • Netherlands: niet van toepassing
  • Spain: no aplicable
  • India: does not apply
  • HongKong: 不适用
  • Singapore: does not apply
  • Malaysia: does not apply
  • Philippines: does not apply
  • CanadaFrench: non applicable
  • Poland: nie dotyczy
  • Belgium_Dutch: niet van toepassing
  • Belgium_French: non applicable
  • Austria: nicht zutreffend
  • Switzerland: nicht zutreffend
  • Ireland: does not apply

6. Images

For a product with several variations, the images that you send to eBay must concern only one of these variations (preferably the color, if the product is available in color). Lengow will send to eBay the images of the first variation created. 

Ex: You put T-shirts online on eBay. These T-shirts are declined by color and size.

Make sure that the type of variation you enter first ("Declination_name_1" and the three associated fields) is for color.

If images from several variations are sent to eBay, only the images from the first variation (value entered in "Declination_name") will be sent. The other images will not be sent.

 

In the case of listings declined on eBay, it is impossible to modify the duration, category, title or format on a listing if an item has already been sold.

In this case, send a "Delete" of the listing and republish so that the changes are taken into account.

More info on : eBay documentation.

7. July 2021 VAT - Get compliant!

You already received communication from eBay detailling you actions to take (registration at the one-stop shop (IOSS/OSS*), checking your eBay account information...).

Regarding what you have to do in Lengow, for products sold in EU or on ebay.co.uk: 

  • Fill in Attributes Matching so that you provide the price including all taxes and the VAT rate used to calculate it.

Read more info from eBay.

Find additional info in the orders management step regarding info you will retrieve about that topic.

Manage your Exclusions

Follow the usual instructions for exclusions.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to eBay.

  • PayPal ID: provide your PayPal e-mail address. This data is mandatory.
  • Adapt you SKU for multi-country (optional): if you sell your products on different eBay countries, your products identifiers must be unique for each country. If you want to sell your products on different eBay websites and do not have product identifiers for each country, enable this feature to create unique ones for each country.
  • New eBay Authentication: This setting allows you to use eBay's Click & Collect feature and to cancel your orders through Lengow.

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Launch the channel catalogue

  • Before sending your optimized catalogue to the channel:
    • Check that your channel online store has been created and opened.
    • Check that there are no rules created in your channel back office.

Note: contact your channel account manager if you have any question on this matter.

Two distinct feeds are sent to the channel through API:

  • Product Feed: enables the integration and creation of products. It is sent to the channel once a day
  • Offer Feed: enables the update of prices, stock, etc. It is sent to the channel every 2 hours.

Read Integration Reports

Read product and offer Integration Reports to check that your products are properly configured, either at product creation level (product feed) or updates (offer feed).

These reports list only items which were rejected by eBay. For each product in error, eBay specifies the reason for the rejection.

Products and offers integration reports are available in your Lengow account:"Channels" tab > choose eBay > click on "Activity".

Main errors and their resolution

In each integration report available on Lengow, you will find:

  • the product id concerned
  • the error / alert message
  • the type (error or alert)
  • the time the report was received by Lengow in the interface.

The main errors and how to resolve them:

Brand not valid
Error Message: code 21919303 - The characteristic of the object Brand is missing.

 

Solve and prevent the error 21919303:

  • Check that the Brand attribute is correctly populated in Lengow for the product in question.
  • Use Preview to easily view the filled / missing value.
  • Enter a valid value and resend the feed to eBay.
  • Make sure the brand is valid and does not match the product model (for example: Brand = Apple, Model = iPhone 5C)
  • If the object does not have a brand, use the expression "no brand"
MPN not valid
Error Message: Required item specific, MPN, is missing. Please add MPN and a corresponding value to the listing and retry the operation.

 

Solve and prevent the error:

  • Use only alphanumeric characters
  • Use the most accurate manufacturer references. For example, different colors of a product must be associated with different manufacturer references
  • The reference should not include the words "for", "compatible", "see description", etc.
Parent Product ignored

Error Message: Product XXXXX is a parent product associate with a categorie that doesn't handle variations, so it will be ignored.

This error means that the eBay category of the product concerned does not accept variations. eBay rejects the "parent" product sent.

Solve and prevent the error:

  • Check that the "parent" products are excluded from the feed sent to eBay for this category and resend the feed to eBay for correction.

Tip: Use this site to check with eBay's category code whether or not it accepts variations.

DispatchTimeMax value is not valid

Error Message:DispatchTimeMax value is not valid : 7

This error means that the value "7" of the DispatchTimeMax attribute (preparation time before sending the order in working days) is not accepted.

Only values: 0, 1, 2, 3, 4, 5, 10, 15, ou 20 are accepted by ebay.

Solve and prevent the error:

  • Check the value entered for the DispatchTimeMax attribute and correct. Resend the feed to eBay for the correction.
Category ID value is not valid

Error Message: CategoryID value is not valid : "XXXXX > XXXXX"

eBay rejects the received category value because it does not match a category code expected by the marketplace.

It seems the Matching Category has not been done in Lengow for this category because eBay is expecting a numeric code instead.

Solve and prevent the error:

  • Check the value entered for the product concerned via the Preview.
  • Perform category matching of the category concerned and resend the feed to eBay for correction
International Product Code is not valid

Warning Message: code 21919456 : For multi-version ads, the value of the international material code must be specified for each version.

The problem lies with the attribute "Product Code" (EAN, UPC, ISBN, MPN or Brand) which is not valid for the product sent.

A version for eBay is a variation, a "child" product.

  • This message is a Warning, which does not prevent the publication of the product.

However, it is usually accompanied by the error 21919301: The EAN field has not been filled.

Solve and prevent the error:

  • Check the entered value for the EAN, MPN, and Brand attributes
  • If these attributes are correctly filled in, it is possible that the product is still being integrated on the eBay side. Resend a feed to the marketplace and wait for the next report
  • Check the publication of your product on eBay
Token is not valid/has expired

Error message:Token is marked as "Expired"

The token used to link your ebay seller shop to Lengow has expired or is not valid.

  • Check in your seller shop the token and re-activate it.
  • Complete the API Options in your Lengow feed to re-link your ebay seller shop to Lengow.
"Refurbished by the brand" program

Error message: Le vendeur n'est pas éligible pour utiliser la condition GOOD_REFURBISHED ni pour ce site ni pour la catégorie

You are not enable for the program.

  • Make sure you subscribed to it
  • Make sure your settings in Attributes Matching are following eBay's expectation. More info here.

 Edit a product file

Data is automatically updated as soon as the products feed is sent out.

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

To unpublish an offer on eBay, read our recommendations.

When you stop advertising a product on eBay, the offer is also deleted from your back office.

Special case

You want to unpublish a single product page which belongs to a set of products declined on two or more types of variation?

It is possible only if the whole set of products pages which includes this products has no error.

If one product variation has an error avoiding it to be displayed, unpublishing another product page from the set will be impossible.

Manage your eBay orders

You can manage your orders in the Lengow platform.

Note that eBay orders are imported by country. It means that you need to add an ebay feed per country in Lengow to get all the orders placed on the different eBay platforms on which you display your products.

1. Order retrieval

Lengow retrieves new or modified orders on the channel's website:

  • Every 15 minutes
  • Once a day, for new orders made or amended in the last 5 days 

2. Order processing

Orders go through various statuses in Lengow while being processed.

3. Allow foreign orders

By default Lengow only imports orders related to the country of publication. For a "FR eBay" feed we therefore only include orders from your FR eBay store. 

The "Allow foreign orders" option is a feature you can activate in Lengow that allows you to import all your eBay orders with only one eBay feed in Lengow

Meaning that you can integrate international orders, those coming from your other eBay stores while having a single eBay feed in Lengow. 

If you have multiple eBay feeds, each linked to a different seller store, you don't need to enable this option.

European VAT regulation

If eBay has to collect VAT, the marketplace will send to Lengow information related to VAT (if you are on an FR eBay feed, type will be IOSS or OSS for example).

This information will let you:

  • know whether you have to collect VAT or not for the order 
  • retrieve eBay VAT information , if you need to make a declaration on those orders fo which you are collecting VAT
Information will be provided in Lengow (in orders export), through Lengow plugin as a JSON text field as well as via Lengow API.    

4. Statuses of eBay orders

Here is the list of eBay statuses corresponding to orders statuses in Lengow:

1. New order

  • "New": at this stage, order is awaiting payment confirmation by eBay.

Note: it is not possible to accept eBay orders. As soon as payment is confirmed by eBay, status automatically becomes "Waiting for shipment".

2. Waiting shipment

  • "ToShip": order is waiting for shipment.

    During this status, you can confirm the shipment of the order and enter the carrier and the parcel tracking number/URL. You may even specify the product line.

    During this status, you can also cancel the order. You have to specify the reason.  

3. Shipped

  • "Completed": "sent". Order has been sent and shipment is in progress.

    During this status, you can cancel the order. You have to specify the reason.    

4. Cancelled

  • "Cancelled": order cancelled by merchant or customer.
5. To_pickup
  • "ReadyToPickup": order is available to be picked up

    During this status, you may cancel the pick upSpecify a reason.  
    During this status, you may declare the pick up is complete
6. Pickup_canceled
Pick up has been canceled. The eBay status may specify the reason:
  • "PickupCancelled"
  • "PickupCancelledBuyerNoShow"
  • "PickupCancelledBuyerRejected"
  • "PickupCancelledOutOfStock"
7. Pickup_completed
  • "Pickedup": order has been picked up

    During this status, you may refund the pick up order. Specify a comment, the refund id, the refund quantity, the refund mode.
8. Pickup_to_prepare
  • "PendingMerchantConfirmation": Order is not ready to be sent.

    During this status, you have to confirm the pick up is ready. Specify a comment and the pick up id.

    During this status, you may also cancel the pick up. Specify a reason.

For the client's phone number to be retrieved by Lengow, an option must be activated in eBay's back office.

It is possible to cancel an eBay order from Lengow. Go to the "settings" page of your eBay feeds and click on the "New eBay authentication" option to activate it.

Contact

Channel's news

Find here the latest changes/communications from the channel and what you have to do in Lengow:

 

February 2022 - "Reconditionné par la marque" program (Refurbished by the brand)

  • To sum up

eBay launches its new program "Reconditionné par la marque" (Refurbished by the brand). Therefore, changes have to be made in Lengow feeds by merchants in order to stick to ebay expectations.
Sellers who want to take part have to subscribe to it, before sending values linked to this program through their feed.

  • What you have to do in Lengow

At the Attributes Matching step in Lengow: 

Before 9 February
, remove multi-variation product listings regarding condition and create a new product listing per condition for refurbished smartphones, connected watches, tablets, e-readers. All listings that are not updated by 9 February will be removed by eBay.
For these categories, replace the status "Refurbished by the seller" by "Used".

Before 9 March, remove multi-variation product listings by condition and create a new product listing by condition for refurbished laptops, netbooks and all-in-one desktops. All listings that are not updated by 9 March will be removed by eBay.
For these categories, replace the status "Refurbished by the seller" by "Used".

From 16 February, three new new refurbishment ratings will be introduced: Perfect Condition - Reconditioned; Very Good Condition - Reconditioned; Fair Condition - Reconditioned.

Use them only if you meet eBay standards and joined the Refurbished program!

  • Original message

[...] En mai 2021, un grand pas a été fait avec le lancement de l’état “Reconditionné par la marque”. L’étape suivante consiste aujourd’hui à lancer le programme Reconditionné. Pour améliorer l'expérience d'achat lorsqu’ils consultent les annonces nous introduisons trois nouveaux indices de reconditionnement (plus de détails ci-dessous).

 

Ces indices s’ajouteront à l’état existant "Reconditionné par la marque" et concerneront les catégories suivantes : smartphones, montres connectées, tablettes, liseuses, portables-netbooks et PC de bureau tout-en-un.

Pour éviter que les fiches produits de vos vendeurs ne soient supprimées, nous avons demandé aux vendeurs de mettre à jour certaines de leurs annonces dans les semaines à venir.

 

Qu'est-ce qui va changer et quelles actions vos vendeurs devront-ils prendre ?

Suppression des fiches produits multi variations concernant l’état

Il ne sera plus possible de personnaliser le libellé de l’état des produits (par exemple : “Très bon état” ou “Grade A”) pour les 5 catégories nommées ci-dessus. Cela améliorera leurs vues d'annonces et leur taux de conversion, tout en réduisant les retours pour « article non conforme à la description ».

 

Ce que vos vendeurs doivent faire :

Avant le 9 février, ils devront supprimer les fiches produits multi variations concernant l’état et créer une nouvelle fiche produit par état pour les annonces de smartphones, montres connectées, tablettes, liseuses reconditionnés. Toutes les annonces qui ne sont pas mises à jour avant le 9 février seront supprimées.
Avant le 9 mars, ils devront supprimer les fiches produits multi variations concernant l’état et créer une nouvelle fiche produit par état des annonces de portables, netbooks et PC de bureau tout-en-un reconditionnés. Toutes les annonces qui ne sont pas mises à jour avant le 9 mars seront supprimées.


Suppression de l’état « Reconditionné par le vendeur » et lancement du programme Reconditionné

À compter du 9 février 2022, l'état de l'article « Reconditionné par le vendeur » sera supprimé et, à partir du 16 février, trois nouveaux indices seront introduits : Parfait état - Reconditionné ; Très bon état - Reconditionné ; État correct - Reconditionné. Ces nouveaux états ne seront disponibles que pour les vendeurs participant au programme Reconditionné et qui respecteront les nouveaux critères d’adoption.

Ce que vos vendeurs doivent faire :

Avant le 9 février, mettre à jour toutes les annonces de smartphones, tablettes, liseuses et/ou montres connectées sous l’état « Reconditionné par le vendeur » en le remplaçant par l’état «D’occasion ».
Avant le 9 mars, mettre à jour toutes les annonces portables, netbooks ou PC de bureau tout-en-un sous l'état « Reconditionné par le vendeur » en le remplaçant par l’état «D’occasion».

Si vos vendeurs répondent aux normes et rejoignent le programme Reconditionné, ils pourront utiliser les trois nouveaux indices de reconditionnement pour leurs annonces.

Vos vendeurs peuvent demander à accéder au programme Reconditionné ici.

 

Seuls les vendeurs qui auront été acceptés pourront sélectionner les trois nouveaux indices (Parfait état - Reconditionné ; Très bon état - Reconditionné ; État correct - Reconditionné) dans la procédure d'insertion dans les catégories smartphones, montres connectées, tablettes, liseuses, portables-netbooks et PC de bureau tout-en-un.https://espacevendeurs.ebay.fr/annonces/reconditionne-marque [...]

eBay

 

 2000px-EBay_logo.svg.png

Register as a professional seller to sell your products on eBay.

To distribute your products on eBay, check that your products catalogue contains the data normally required.

Note: you don't have these values in your products catalogue? Contact the Lengow Support Team to find an alternative.

Depending on countries and if you do not have an eBay Pro Store, please note that sending your products for creation may incur integration costs from eBay. If needed, please refer to the contract you have concluded with the marketplace.

We recommend you to regularly read the following eBay documentation:

Add a channel catalogue

Add an eBay channel catalogue in your Lengow account.

Note: if you wish to sell your products in a country which is not available in Lengow, please contact our Support Team.

Connect your Lengow account to your eBay Pro Store

You must authorize Lengow to connect to your eBay Pro Store account before starting setup.

Click on the "Connect to" button - you will be redirected to eBay. Log in to your seller account and click on "I accept" to connect Lengow to eBay.

Once the authentication process is confirmed, you can start setting up eBay.

Keep your Ebay history

Lengow recommends to keep selling history on products when updated.

Keeping your selling history intact is very important. This history will give your listing priority when buyers are searching through eBay. 

  • Activate the option "Out Of Stock" from your eBay Account > site preferences

Lengow uses the InventoryTrackingMethod, so existing products must have been created using the same method to be updated by Lengow - you can confirm this by contacting eBay.

In concrete terms, when a product has 0 stock in Lengow :
> If the option is activated, then Lengow will keep the stock information at 0 and send this information to eBay. The product will then remain available in your eBay back office. *
 
> If the option is deactivated, as soon as the stock is set to 0 on your feed in Lengow, Lengow will start deleting the product on eBay.

Please note that Lengow cannot guarantee that selling history will be preserved if your products have been created on eBay "MIP" (Merchant Integration Platform).  

ebay_history.png

Parts compatibility Listings

Parts compatibility is a way for sellers to list parts that fit a variety of vehicles. 

It's also a way for buyers to find parts that fit their vehicles. 
When you activate this service in Lengow > eBay feed > Settings, the "kTypes" attribute is made available in the structure and must be completed with compatible vehicle code.
ebay_compatibility.png

EAN Matching

eBay doesn't allow EAN Matching.

It mean that you cannot link and update through Lengow your products with existing eBay ads via their EAN code.

You must complete all attributes requested in Lengow to create new ads on eBay.

Then, updates will automatically be sent for your products ads.

Connect your Lengow account to your eBay Pro Store

You must authorize Lengow to connect to your eBay Pro Store account before starting setup.

Click on the "Connect to" button - you will be redirected to eBay. Log in to your seller account and click on "I accept" to connect Lengow to eBay.

Once the authentication process is confirmed, you can start setting up eBay.

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Match Categories

Match your categories with eBay's using "Categories Matching".

There are two Categories Matchings for eBay:

  • Capture_d_e_cran_2018-11-06_a__15.12.52.pngThesaurus 1 (mandatory): to match your categories with eBay's and classify your products.
  • Capture_d_e_cran_2018-11-06_a__15.13.09.pngThesaurus 2 (optional): to match your catalogue categories with categories you created in your eBay seller store.

Capture_d_e_cran_2018-11-06_a__15.12.09.png

Complete Attributes Matching

Match your products catalogue fields with the fields requested by the channel, based on fields definitions. If necessary, enter hard values, use functions and/or adapt the values by creating rules.
For fields with valid values, select the suggested value or match with your products catalogue values.

Some fields are mandatory and must be completed for your products to be distributed. Other fields are optional but eBay recommends you to fill them in to improve your products visibility.

If a value is missing in the drop-down menu, please contact your channel account manager and ask for the creation of the concerned value.

Some fields are mandatory and must be completed for your products to be created or updated. Other fields are optional but the channel recommends you fill them in to improve your products visibility.

To improve the visibility of your products in the search results on eBay, it is essential to create detailed product sheets by completing the "Item Specifics". 
  
eBay FR - Mandatory item specifications have come into effect on February 22, 2021 for all new and existing product listings in the categories

You are no longer able to publish new product sheets or modify existing product sheets in these categories. 
We encourage you to update your product listings from your Matching Attributes page in Lengow. More information with your eBay account manager.

Another documentation have been issued for eBay US, CA here but regarding other categories changes. 

1. Set up your special offers/sales

If you manage your promotions through the eBay "Promotion Manager" tool complete the attribute below in Lengow:

  • "isonpromotion": accepted value TRUE or FALSE.

If only some products are on sale, consider setting a condition on the attribute to not impact the other products with the value TRUE.

Lengow will not overwrite the prices of products that have the mention "TRUE" on the attribute "isonpromotion".

2. Delivery method and costs

You may fill in up to 9 delivery methods for eBay:

  • 4 domestic delivery methods
  • 5 international delivery methods

To set up domestic shipping, please fill in the following fields:

  • DispatchTimeMax
  • ShipToLocations
  • ShippingService
  • ShippingServiceCost
  • ShippingServiceAdditionalCost

You can offer free shipping for the first delivery cost only ("ShippingServiceCost1" attribute). Your product will be refused if you offer a second free shipping.

To set up international shipping, fill in the following fields:

 

  • DispatchTimeMax
  • InternationalShipToLocation
  • InternationalShippingService
  • InternationalShippingServiceCost
  • InternationalShippingServiceAdditionalCost

Need to exclude a region or country from the location you selected in Lengow? You can do so in your eBay backoffice.  

3. Payment method

You can now decide to manage your method payment directly from eBay backoffice. 

In this case, please let the "PaymentMethod" attribute empty in Lengow.
 
If the payment method is activated in your eBay backoffice and if you've also completed the " PaymentMethod " field in Lengow, eBay won't take the value sent through Lengow into account.  
If you don't manage your method payment from eBay backoffice, the "PaymentMethod" attribute remains mandatory.

4. Variation values

eBay accepts variation settings in several categories. To manage your variations, fill in the following attributes:

  • parent_id: parent identifier (a common identifier for all the variations of a product). This field must be empty if your product does not have variations.
     
  • Declinaison_name and Declinaison_value: 
    Besides the "mandatory" attributes (Attr_XXX) located in your categories, use these attributes to send your variations to eBay and create a drop-down menu on the product listing:
    • Declinaison_name: Specify the name of the variation attribute that you want to create on eBay (example: "Dominant color").
    • Declinaison_value: Fill in the declination value by matching a field of your source catalogue (example: $COLOR$) or add a rule.
      You can create up to 5 custom variation attributes by category. 

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It is NOT recommended to send the same variation titles as the attributes already displayed in your eBay channel. 

Example: If a size attribute (ATTR_size) already exists for the category, and you want to set a size variation on your product listing, name your variation "Sizes" or "Available sizes" - but NOT "size".

Note that the existing attributes (ATTR_) in categories are mainly used by eBay to create search filters (and thus to bring the buyer more easily on your product sheets)

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For parent products, make sure you do NOT leave these fields empty:

  • EAN: enter "does not apply" for eBay UK/US, or its equivalent depending on the language (FR: "non applicable" / ES: "no aplicable" / DE: "nicht zutreffend" - see the full list here). 
  • Price: price of the item, if possible the lowest among the variation.
  • Quantity: stock available, if possible the sum for the whole variation.

Images and Variations  

E.g.: You are selling tee-shirts on eBay. These tee-shirts have colour and size variations.

Make sure that the variation type you fill in at first is the colour ("Declinaison_name_1" and all three associated fields).

If images from several variations are sent to eBay, only images from the first variation (values entered in "Declinaison_name") will be sent. Therefore other images won't be sent.

Regarding ads which include variations on eBay, it is impossible to change their duration, category, title or format if an item has already been sold.

In this case, send a "Delete" for the ad and publish it again, so that changes will be taken into account.

For more details read the eBay documentation.

5. Products identifiers

To display your products on the marketplace, eBay defined specific products types for which one the following identifiers is mandatory:

  • EAN
  • UPC
  • ISBN
  • MPN

Brand and/or manufacturer number (MPN) may be mandatory, depending on product category. For more information, please read the dedicated eBay documentation.

Note: this requirement already applies to the following countries: UK, US and DE and has been applied since February, 2016 to FR, IT and ES.

If you have some products which do not have a EAN/GTIN identifier, provide one of the following values in the "EAN" field, depending on country:

  • US: does not apply
  • Canada: does not apply
  • UK: does not apply
  • Germany: nicht zutreffend
  • Australia: does not apply
  • France: non applicable
  • eBayMotors: does not apply
  • Italy: non applicabile
  • Netherlands: niet van toepassing
  • Spain: no aplicable
  • India: does not apply
  • HongKong: 不适用
  • Singapore: does not apply
  • Malaysia: does not apply
  • Philippines: does not apply
  • CanadaFrench: non applicable
  • Poland: nie dotyczy
  • Belgium_Dutch: niet van toepassing
  • Belgium_French: non applicable
  • Austria: nicht zutreffend
  • Switzerland: nicht zutreffend
  • Ireland: does not apply

6. Images

For a product with several variations, the images that you send to eBay must concern only one of these variations (preferably the color, if the product is available in color). Lengow will send to eBay the images of the first variation created. 

Ex: You put T-shirts online on eBay. These T-shirts are declined by color and size.

Make sure that the type of variation you enter first ("Declination_name_1" and the three associated fields) is for color.

If images from several variations are sent to eBay, only the images from the first variation (value entered in "Declination_name") will be sent. The other images will not be sent.

 

In the case of listings declined on eBay, it is impossible to modify the duration, category, title or format on a listing if an item has already been sold.

In this case, send a "Delete" of the listing and republish so that the changes are taken into account.

More info on : eBay documentation.

7. July 2021 VAT - Get compliant!

You already received communication from eBay detailling you actions to take (registration at the one-stop shop (IOSS/OSS*), checking your eBay account information...).

Regarding what you have to do in Lengow, for products sold in EU or on ebay.co.uk: 

  • Fill in Attributes Matching so that you provide the price including all taxes and the VAT rate used to calculate it.

Read more info from eBay.

Find additional info in the orders management step regarding info you will retrieve about that topic.

Manage your Exclusions

Follow the usual instructions for exclusions.

Preview your data

Check the data you are about to send to the channel at the "Preview" step.

Configure your Options

Configure options before sending your products catalogue to eBay.

  • PayPal ID: provide your PayPal e-mail address. This data is mandatory.
  • Adapt you SKU for multi-country (optional): if you sell your products on different eBay countries, your products identifiers must be unique for each country. If you want to sell your products on different eBay websites and do not have product identifiers for each country, enable this feature to create unique ones for each country.
  • New eBay Authentication: This setting allows you to use eBay's Click & Collect feature and to cancel your orders through Lengow.

ebay_option.png

Launch the channel catalogue

  • Before sending your optimized catalogue to the channel:
    • Check that your channel online store has been created and opened.
    • Check that there are no rules created in your channel back office.

Note: contact your channel account manager if you have any question on this matter.

Two distinct feeds are sent to the channel through API:

  • Product Feed: enables the integration and creation of products. It is sent to the channel once a day
  • Offer Feed: enables the update of prices, stock, etc. It is sent to the channel every 2 hours.

Read Integration Reports

Read product and offer Integration Reports to check that your products are properly configured, either at product creation level (product feed) or updates (offer feed).

These reports list only items which were rejected by eBay. For each product in error, eBay specifies the reason for the rejection.

Products and offers integration reports are available in your Lengow account:"Channels" tab > choose eBay > click on "Activity".

Main errors and their resolution

In each integration report available on Lengow, you will find:

  • the product id concerned
  • the error / alert message
  • the type (error or alert)
  • the time the report was received by Lengow in the interface.

The main errors and how to resolve them:

Brand not valid
Error Message: code 21919303 - The characteristic of the object Brand is missing.

 

Solve and prevent the error 21919303:

  • Check that the Brand attribute is correctly populated in Lengow for the product in question.
  • Use Preview to easily view the filled / missing value.
  • Enter a valid value and resend the feed to eBay.
  • Make sure the brand is valid and does not match the product model (for example: Brand = Apple, Model = iPhone 5C)
  • If the object does not have a brand, use the expression "no brand"
MPN not valid
Error Message: Required item specific, MPN, is missing. Please add MPN and a corresponding value to the listing and retry the operation.

 

Solve and prevent the error:

  • Use only alphanumeric characters
  • Use the most accurate manufacturer references. For example, different colors of a product must be associated with different manufacturer references
  • The reference should not include the words "for", "compatible", "see description", etc.
Parent Product ignored

Error Message: Product XXXXX is a parent product associate with a categorie that doesn't handle variations, so it will be ignored.

This error means that the eBay category of the product concerned does not accept variations. eBay rejects the "parent" product sent.

Solve and prevent the error:

  • Check that the "parent" products are excluded from the feed sent to eBay for this category and resend the feed to eBay for correction.

Tip: Use this site to check with eBay's category code whether or not it accepts variations.

DispatchTimeMax value is not valid

Error Message:DispatchTimeMax value is not valid : 7

This error means that the value "7" of the DispatchTimeMax attribute (preparation time before sending the order in working days) is not accepted.

Only values: 0, 1, 2, 3, 4, 5, 10, 15, ou 20 are accepted by ebay.

Solve and prevent the error:

  • Check the value entered for the DispatchTimeMax attribute and correct. Resend the feed to eBay for the correction.
Category ID value is not valid

Error Message: CategoryID value is not valid : "XXXXX > XXXXX"

eBay rejects the received category value because it does not match a category code expected by the marketplace.

It seems the Matching Category has not been done in Lengow for this category because eBay is expecting a numeric code instead.

Solve and prevent the error:

  • Check the value entered for the product concerned via the Preview.
  • Perform category matching of the category concerned and resend the feed to eBay for correction
International Product Code is not valid

Warning Message: code 21919456 : For multi-version ads, the value of the international material code must be specified for each version.

The problem lies with the attribute "Product Code" (EAN, UPC, ISBN, MPN or Brand) which is not valid for the product sent.

A version for eBay is a variation, a "child" product.

  • This message is a Warning, which does not prevent the publication of the product.

However, it is usually accompanied by the error 21919301: The EAN field has not been filled.

Solve and prevent the error:

  • Check the entered value for the EAN, MPN, and Brand attributes
  • If these attributes are correctly filled in, it is possible that the product is still being integrated on the eBay side. Resend a feed to the marketplace and wait for the next report
  • Check the publication of your product on eBay
Token is not valid/has expired

Error message:Token is marked as "Expired"

The token used to link your ebay seller shop to Lengow has expired or is not valid.

  • Check in your seller shop the token and re-activate it.
  • Complete the API Options in your Lengow feed to re-link your ebay seller shop to Lengow.
"Refurbished by the brand" program

Error message: Le vendeur n'est pas éligible pour utiliser la condition GOOD_REFURBISHED ni pour ce site ni pour la catégorie

You are not enable for the program.

  • Make sure you subscribed to it
  • Make sure your settings in Attributes Matching are following eBay's expectation. More info here.

 Edit a product file

Data is automatically updated as soon as the products feed is sent out.

Data is automatically updated as soon as the offer feed is sent out.

Unpublish/Delete an offer

To unpublish an offer on eBay, read our recommendations.

When you stop advertising a product on eBay, the offer is also deleted from your back office.

Special case

You want to unpublish a single product page which belongs to a set of products declined on two or more types of variation?

It is possible only if the whole set of products pages which includes this products has no error.

If one product variation has an error avoiding it to be displayed, unpublishing another product page from the set will be impossible.

Manage your eBay orders

You can manage your orders in the Lengow platform.

Note that eBay orders are imported by country. It means that you need to add an ebay feed per country in Lengow to get all the orders placed on the different eBay platforms on which you display your products.

1. Order retrieval

Lengow retrieves new or modified orders on the channel's website:

  • Every 15 minutes
  • Once a day, for new orders made or amended in the last 5 days 

2. Order processing

Orders go through various statuses in Lengow while being processed.

3. Allow foreign orders

By default Lengow only imports orders related to the country of publication. For a "FR eBay" feed we therefore only include orders from your FR eBay store. 

The "Allow foreign orders" option is a feature you can activate in Lengow that allows you to import all your eBay orders with only one eBay feed in Lengow

Meaning that you can integrate international orders, those coming from your other eBay stores while having a single eBay feed in Lengow. 

If you have multiple eBay feeds, each linked to a different seller store, you don't need to enable this option.

European VAT regulation

If eBay has to collect VAT, the marketplace will send to Lengow information related to VAT (if you are on an FR eBay feed, type will be IOSS or OSS for example).

This information will let you:

  • know whether you have to collect VAT or not for the order 
  • retrieve eBay VAT information , if you need to make a declaration on those orders fo which you are collecting VAT
Information will be provided in Lengow (in orders export), through Lengow plugin as a JSON text field as well as via Lengow API.    

4. Statuses of eBay orders

Here is the list of eBay statuses corresponding to orders statuses in Lengow:

1. New order

  • "New": at this stage, order is awaiting payment confirmation by eBay.

Note: it is not possible to accept eBay orders. As soon as payment is confirmed by eBay, status automatically becomes "Waiting for shipment".

2. Waiting shipment

  • "ToShip": order is waiting for shipment.

    During this status, you can confirm the shipment of the order and enter the carrier and the parcel tracking number/URL. You may even specify the product line.

    During this status, you can also cancel the order. You have to specify the reason.  

3. Shipped

  • "Completed": "sent". Order has been sent and shipment is in progress.

    During this status, you can cancel the order. You have to specify the reason.    

4. Cancelled

  • "Cancelled": order cancelled by merchant or customer.
5. To_pickup
  • "ReadyToPickup": order is available to be picked up

    During this status, you may cancel the pick upSpecify a reason.  
    During this status, you may declare the pick up is complete
6. Pickup_canceled
Pick up has been canceled. The eBay status may specify the reason:
  • "PickupCancelled"
  • "PickupCancelledBuyerNoShow"
  • "PickupCancelledBuyerRejected"
  • "PickupCancelledOutOfStock"
7. Pickup_completed
  • "Pickedup": order has been picked up

    During this status, you may refund the pick up order. Specify a comment, the refund id, the refund quantity, the refund mode.
8. Pickup_to_prepare
  • "PendingMerchantConfirmation": Order is not ready to be sent.

    During this status, you have to confirm the pick up is ready. Specify a comment and the pick up id.

    During this status, you may also cancel the pick up. Specify a reason.

For the client's phone number to be retrieved by Lengow, an option must be activated in eBay's back office.

It is possible to cancel an eBay order from Lengow. Go to the "settings" page of your eBay feeds and click on the "New eBay authentication" option to activate it.

Contact

Channel's news

Find here the latest changes/communications from the channel and what you have to do in Lengow:

 

February 2022 - "Reconditionné par la marque" program (Refurbished by the brand)

  • To sum up

eBay launches its new program "Reconditionné par la marque" (Refurbished by the brand). Therefore, changes have to be made in Lengow feeds by merchants in order to stick to ebay expectations.
Sellers who want to take part have to subscribe to it, before sending values linked to this program through their feed.

  • What you have to do in Lengow

At the Attributes Matching step in Lengow: 

Before 9 February
, remove multi-variation product listings regarding condition and create a new product listing per condition for refurbished smartphones, connected watches, tablets, e-readers. All listings that are not updated by 9 February will be removed by eBay.
For these categories, replace the status "Refurbished by the seller" by "Used".

Before 9 March, remove multi-variation product listings by condition and create a new product listing by condition for refurbished laptops, netbooks and all-in-one desktops. All listings that are not updated by 9 March will be removed by eBay.
For these categories, replace the status "Refurbished by the seller" by "Used".

From 16 February, three new new refurbishment ratings will be introduced: Perfect Condition - Reconditioned; Very Good Condition - Reconditioned; Fair Condition - Reconditioned.

Use them only if you meet eBay standards and joined the Refurbished program!

  • Original message

[...] En mai 2021, un grand pas a été fait avec le lancement de l’état “Reconditionné par la marque”. L’étape suivante consiste aujourd’hui à lancer le programme Reconditionné. Pour améliorer l'expérience d'achat lorsqu’ils consultent les annonces nous introduisons trois nouveaux indices de reconditionnement (plus de détails ci-dessous).

 

Ces indices s’ajouteront à l’état existant "Reconditionné par la marque" et concerneront les catégories suivantes : smartphones, montres connectées, tablettes, liseuses, portables-netbooks et PC de bureau tout-en-un.

Pour éviter que les fiches produits de vos vendeurs ne soient supprimées, nous avons demandé aux vendeurs de mettre à jour certaines de leurs annonces dans les semaines à venir.

 

Qu'est-ce qui va changer et quelles actions vos vendeurs devront-ils prendre ?

Suppression des fiches produits multi variations concernant l’état

Il ne sera plus possible de personnaliser le libellé de l’état des produits (par exemple : “Très bon état” ou “Grade A”) pour les 5 catégories nommées ci-dessus. Cela améliorera leurs vues d'annonces et leur taux de conversion, tout en réduisant les retours pour « article non conforme à la description ».

 

Ce que vos vendeurs doivent faire :

Avant le 9 février, ils devront supprimer les fiches produits multi variations concernant l’état et créer une nouvelle fiche produit par état pour les annonces de smartphones, montres connectées, tablettes, liseuses reconditionnés. Toutes les annonces qui ne sont pas mises à jour avant le 9 février seront supprimées.
Avant le 9 mars, ils devront supprimer les fiches produits multi variations concernant l’état et créer une nouvelle fiche produit par état des annonces de portables, netbooks et PC de bureau tout-en-un reconditionnés. Toutes les annonces qui ne sont pas mises à jour avant le 9 mars seront supprimées.


Suppression de l’état « Reconditionné par le vendeur » et lancement du programme Reconditionné

À compter du 9 février 2022, l'état de l'article « Reconditionné par le vendeur » sera supprimé et, à partir du 16 février, trois nouveaux indices seront introduits : Parfait état - Reconditionné ; Très bon état - Reconditionné ; État correct - Reconditionné. Ces nouveaux états ne seront disponibles que pour les vendeurs participant au programme Reconditionné et qui respecteront les nouveaux critères d’adoption.

Ce que vos vendeurs doivent faire :

Avant le 9 février, mettre à jour toutes les annonces de smartphones, tablettes, liseuses et/ou montres connectées sous l’état « Reconditionné par le vendeur » en le remplaçant par l’état «D’occasion ».
Avant le 9 mars, mettre à jour toutes les annonces portables, netbooks ou PC de bureau tout-en-un sous l'état « Reconditionné par le vendeur » en le remplaçant par l’état «D’occasion».

Si vos vendeurs répondent aux normes et rejoignent le programme Reconditionné, ils pourront utiliser les trois nouveaux indices de reconditionnement pour leurs annonces.

Vos vendeurs peuvent demander à accéder au programme Reconditionné ici.

 

Seuls les vendeurs qui auront été acceptés pourront sélectionner les trois nouveaux indices (Parfait état - Reconditionné ; Très bon état - Reconditionné ; État correct - Reconditionné) dans la procédure d'insertion dans les catégories smartphones, montres connectées, tablettes, liseuses, portables-netbooks et PC de bureau tout-en-un.https://espacevendeurs.ebay.fr/annonces/reconditionne-marque [...]

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